911 Operator by Jutsu Games and Code Horizon puts you literally in the chair of a 911 operator in the control room handling phone calls and sending emergency personnel around the city to handle issues of all types. You’re in control of the police, ambulance and fire services and if this is how things are in real life, I’m more thankful for them and glad it’s not my job.
You’re assaulted with calls and emergencies spread out over a metro area and you need to send your first responders to the appropriate calls. Someone is having a baby, send the ambulance. Cat in a tree, send the fire department. Gang violence, send the police, and then the ambulance for when your police force shoots someone. The game is fun and definitely tests your multitasking skills but needs a little help especially with the calls.
They tout that there are “Over 50 recorded dialogues” and you’ll hear them all and sometimes multiple times playing on one map. I heard 3 times this “Ray” guy was breaking into his girlfriends house. Now either Ray gets around or his girlfriend has multiple homes in the city and he’s chasing her around after I sent the police to arrest him two times already. You also have to deal with stoners ordering pizza which sometimes can be code for someone needing help, but when the same guy calls in two times looking for a refund for his pizza because it was spicy it gets a little old.
In Career mode you make your way through 6 cities fielding calls and putting out fires (literally in the game sense) and save lives across the cities. The controls are pretty simple but often I’d move and the cursor would jump past where I wanted to go. I thought it was my controller but it happened on two different ones. Also I often would send an emergency unit to the wrong place because I didn’t know I had them selected. The notifications from your units also needs some help. More often than not my police would need backup and I’d have no idea because the only way to know is to zoom in on them and see a small bubble saying “Need backup!”.
The text throughout the game is also smaller leading me to think the port from the PC version was sped through. The best part I’ve found so far is the “Free Game” mode where you can download a map provided by OpenStreetMap sources and play the 911 operator of your city, a nearby city or a famous city around the world. Again this is great until Ray breaks into his girlfriends house for the fourth time! I hate that guy, what a jerk. All joking aside, the game is fun, worth the money and can stress you out but needs a patch or two to get more calls, better notifications and bigger text for console.